After your order has been confirmed and
authorized, it will be processed within two
to three business days. At this time we do
not ship orders on weekends and holidays.
You will receive a confirmation email, which
will include your urbanapothecary.com order
Urban Apothecary is required by law to apply
sales tax to the following state: Illinois.
Sales tax is determined by the order's
ship-to address and is automatically added
to the order.
your order on urbanapothecary.com, we will
authorize the amount of your purchase plus
any applicable sales tax and shipping fees
to the credit card you provided during
checkout. urbanapothecary.com will collect
payment or charge your account only when the
order is shipped from our warehouse.
The urbanapothecary.com charge will be
listed on your credit card bill as: Urban
For your convenience, urbanapothecary.com
accepts: Visa, MasterCard, American Express,
Discover and PayPal.
Immediately after you have successfully
placed your order with urbanapothecary.com,
you will receive an email that contains
information regarding the details of your
order. The order confirmation email is your
receipt that can be printed for your
records. The order confirmation email
includes your order number (the same number
that appeared on our web site after
successful submission of an order), the
details of the products and corresponding
prices, your ship-to and bill-to
information, and your shipping method.
Order Changes and Cancellation
Adjustments to orders currently in process
may be accommodated by speaking with our
customer service representatives at 866-
between 9 am - 5 pm CST Monday through
Friday. Our customer service representatives
have the ability to modify or cancel an
order if the order has not been sent to our
warehouse for shipment.
Any further questions regarding ordering or
billing should be directed to
customer service at 866- between 9:00 and
5:00 p.m. CST (Central Standard Time) Monday
through Friday, or e-mail