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Shipping + Returns
 
bullet shipping status
bullet shipping costs & delivery
bullet returns & exchanges
bullet refunds
 


Shipping Status

All orders are shipped within three business days.  If we can not ship your order within that time, our customer service department will notify you via email.  As soon as your order ships, you will receive an email direct from UPS or USPS with a tracking number. If you have any questions regarding the status of your order at anytime, please e-mail us at customer service

All P.O. Box, APO/FPO Military Addresses and International deliveries will be shipped via USPS.

Shipping Costs & Delivery
Continental US Orders
If your total purchase is $01.00 - $24.99, UPS ground shipping will be $5.95.
If your total purchase is $25.00 - $49.99, UPS ground shipping will be $7.95.
If your total purchase is $50.00 - $74.99, UPS ground shipping will be $7.95.
If your total purchase is $75.00+, UPS ground shipping is FREE with the  Continental US only.

Express shipping - Continental US
3-Day Air $14.95
2-Day Air $17.95
Next Day Air $29.95

International Orders
USPS International, 5-7 days, additional $20.00

Any further questions regarding shipping should be directed to customer service at 847-987-8758- between 9:00 and 5:00 p.m. CST (Central Standard Time) Monday through Friday, or e-mail customer service.

Returns and Exchanges
Urban Apothecary will gladly exchange or give store credit for merchandise that is returned within 30 days of purchase with a receipt, all original tags, and in sellable condition. Limited editions, web specials, and all sale or discontinued merchandise are non-returnable.

Please return the product, in its original packaging and shipping materials, along with a completed exchange form.  We recommend (for your protection) that you send your return via FedEx, UPS, or insured Parcel Post. We are not responsible for lost return shipments. Return shipping & handling fees are not refundable.  We are not responsible for lost and/or damaged return shipments
 
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Download the return form here

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Urban Apothecary Returns
Attn: Customer Service
2035 Heather Terrace
Northfield, IL 60093

Refunds
Once your return is processed, you will be credited the price of the products less original shipping & handling costs. Shipping costs are non-refundable.  Orders which originally received a qualifying promotion, such as a "free shipping offer", will have the appropriate adjustments made to any refund due. Items returned without original packaging may be subject to a restocking fee. Refunds will always be issued to the same credit card to which they were charged and will be processed within 30 days of receipt of your return.

Products purchased through urbanapothecary.com may not be returned / exchanged at any retail location which sells Urban Apothecary cosmetics.  

We will not provide any refunds on used products, returned products damaged in transit, samples, sale, discontinued items or items not returned within 30 days of purchase.

Any further questions regarding shipping, a return, exchange or credit should be directed to customer service at 877-428-8308 between 9:00 and 5:00 p.m. CST (Central Standard Time) Monday through Friday, or e-mail customer service.

   
 

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